We are seeking an Accounts and Operations Manager to enhance our successful property and lifestyle management operation.  The role will provide support for the Company and team members by completing bookkeeping and administration with accuracy, efficiency and exceptional customer-service. This is a full time position and reports to the Managing Director.

Job Description & Duties:

• Record payments, rents, security deposits, other tenant charges and condominium maintenance fees into Quickbooks
• Apply late fees to client accounts, where applicable
• Enter bills and payments into QuickBooks
• Initiate payment of bills from client trust bank accounts twice per week in accordance with contractual client agreements
• Provide clients with invoices, reports and accounting statements in accordance with contractual client agreements
• Prepare regular A/R reports and assist with collections
• Download and file bank statements monthly
• Reconcile bank accounts monthly
• Research and resolve client’s accounting queries
• Process payroll
• Manage the company’s accounting and general email account
• Receive property invoices and distribute to the respective property manager for approval
• Assist with minor property management tasks including key cutting, site inspections, meter reading, concierge services, and follow up with vendors
• Regularly maintain the property management reporting database including changes in owners, tenants, vendors, properties and status updates
• Serve as contact point for office equipment and supply vendors (telephone, internet, computer, air-conditioning, etc.)
• Ensure office products are kept suitably stocked (stationery, kitchen and bathroom supplies)
• Assist with minor corporate requirements including completing and submitting corporate forms and organizing company social functions
• Create content for and set up social media posts monthly
• Prepare meeting minutes as required
• Respond to general queries / client calls, acknowledge receipt within one business day and take all reasonable measures to resolve matters quickly
• Inform the Company of complaints where clients, landlords, tenants or sub-tenants are unhappy with the service provided
• Complete office administration in a timely manner in accordance with policies and procedures
• Maintain a current and accurate electronic filing system

Qualifications, Skills and Experience:

• Bachelor’s degree (preferred)
• Five years’ bookkeeping experience
• Skilled in QuickBooks
• Property, facilities or real estate experience is beneficial
• Attention to detail and strict quality control guidelines
• Able to prioritize, schedule and multi-task effectively
• Maintain a calm demeanor while working with a sense of urgency
• Excellent interpersonal and client service
• Strong written and verbal communication skills
• Ability to work in office or remotely
• Strong computer skills especially with Microsoft Office Suite
• A team player interested in a long-term partnership
• Must have valid driver’s license and own transportation

 

Masterkey Management Ltd maintains a drug-free work environment and reserves the right to perform pre-employment criminal background checks, random drug tests, skills tests and strengths tests.

Interested applicants should apply in writing and submit two professional written references to:

Ontru: Human Resources – Masterkey Management Ltd

Thistle House, Ground Floor, 4 Burnaby Street, Hamilton or email hr@ontru.bm

All applications must be received no later than:  September 12, 2023